General Terms and Conditions

Please read these General Terms and Conditions carefully as, by placing an order, you declare that you are aware of them, consider them binding on you, and accept them as a contract between you and Egri Borvár Kft. Furthermore, you acknowledge that your order incurs a payment obligation. If you do not agree with the content of these General Terms and Conditions, you are not entitled to view the contents of the online store or place an order. If you have any questions about these General Terms and Conditions, the use of the online store, the products, the ordering process, or the delivery process, please contact us using one of the contact details provided below. The details of the company operating the online store are: Company name: Egri Borvár Kft. Registered office: 3300 Eger, Kistályai út 40. Telephone: +36 36 311 552 Email: [email protected] Tax number: 14330829-2-10 Registration number: 10-09-028365 Registering authority: Egri Törvényszék Cégbírósága Bank account number: 10300002-10407568-49020011 Receiving bank: MKB Bank Zrt. Contact details of the online store: Registered office: 3300 Eger, Kistályai út 40. Telephone: +36 36 311 552 Email: [email protected] The online store domain address: https://tothferencpinceszet.hu/ Details of the hosting service provider: Operator: ZeroTime Services Kft. Registered office: 2013 Pomáz, Mikszáth Kálmán utca 36/4 Tax number: 23386031213 Registration number: 13 09 147733 Email address: [email protected] Telephone number: +36 20 340-3333  

1. Definitions

In the application of the Purchase Terms and Conditions:

1. a) consumer: a natural person who acts outside the scope of their profession, independent occupation, or business activity,
2. b) consumer dispute: a disputed matter related to the quality, safety, product liability rules, service quality, as well as the conclusion and performance of a contract between the parties,
3. c) consumer contract: a contract concluded between the consumer and the business,
4. d) warranty: mandatory warranty defined for consumer contracts in accordance with Act V of 2013 on the Civil Code (hereinafter referred to as the “Civil Code”) and separate legislation,
5. e) distance contract: a consumer contract concluded within a system of organized remote sales for the provision of the product or service specified in the contract, without the simultaneous physical presence of the parties, where the contracting parties use exclusively remote communication methods for the conclusion of the contract,
6. f) remote communication method: a means capable of making a contractual statement in the absence of the parties for the purpose of concluding a contract. Such means include, in particular, a printed form with or without an address, a standard letter, an order form published in a publication, a catalog, a telephone, a fax, and a tool that provides internet access,
7. g) product: a movable property specified in point 2 of these Purchase Terms and Conditions,
8. h) business: the operator of the website who sells the product offered on the website, and is a legal person defined in point 1.

 

2. Product according to the contract

The wines selected by the consumer through the website operated by the company, which provides information on the essential characteristics of the wines (producer, manufacturer, growing region, alcohol content, etc.) during the selection and finalization of the order.  

3. Order process
4. Selecting the product

By clicking on the name or photo of the selected product, the customer can view a more detailed description of the product.

2. Placing the product in the basket

After specifying the quantity of the product, the customer can place the product in a virtual basket by clicking the ADD TO CART button. Placing the product in the basket does not create a payment obligation yet. If the customer wants to add more products to the basket, they can continue browsing and add the desired products to the basket. The basket will automatically calculate the total amount of the order.

3. Viewing the content of the basket

During the ordering process, it is possible to view and modify the content of the basket. If the basket does not contain the desired quantity, the customer can enter the desired quantity in the input field in the QUANTITY column and then click the UPDATE CART button. If the customer wants to delete the products in the basket, they can click the red X button in the REMOVE column on the right. If the customer does not want to purchase any more products and everything is correct with the quantity and price of the selected product(s), they can click on the CHECKOUT button.  

4. Registration

In the online store, you have the option to register or to make purchases without registration. By registering, you can make purchases more quickly on future occasions, stay up-to-date on the status of your orders, and keep track of your past orders. If you choose to register, after filling out the SHIPPING AND PAYMENT DETAILS fields, check the box that says “CREATE ACCOUNT?” and provide a password. If you are already a registered customer, you can proceed by clicking on “Click here to log in”. If you decide to make a purchase without registration, after providing the billing and shipping information, leave the “Create account” box unchecked.  

5. Providing information about purchase, delivery, and payment

When placing an order, it is necessary to provide billing information (first name, last name, address (country, street, house number, city, state/province, postal code), email address, phone number). The online store system automatically stores the billing information as shipping information. However, it also offers the option to separately provide shipping information if it differs from billing information. If the two addresses match, it is necessary to remove the checkmark from the checkbox before “SHIPPING TO A DIFFERENT ADDRESS?” During the process of entering order details, you can choose the delivery method and payment method of the product. In the ORDER NOTES text box, you can provide any information regarding your order.  

6. Finalizing your order

If everything is in order during the order review, please submit your order by clicking the SEND ORDER button. By sending the order, you accept the General Terms and Conditions of the online store and acknowledge that the order incurs a payment obligation. In the case of orders placed in the online store, the customer is considered the offeror, so the contract between the customer and the seller is concluded when the seller accepts the offer made through the online store. The automatic order confirmation email sent by the online store cannot be considered as acceptance of the offer.   Our system automatically confirms the details of your order at the email address provided by you, where you can review its details. Your order will be tracked by the order number indicated in the confirmation email. Our contract is established by the confirmation email we send, implying our acceptance of your order.   Correcting input errors Before finalizing the ordering process, the user can always go back to the previous phase to correct any input errors. During the ordering process, it is possible to view and modify the contents of the cart. If the cart does not contain the desired quantity, the user can modify the cart content by changing the number in the Quantity button of the selected product. If the user wishes to delete products from the cart, they can do so by pressing the X button next to the product. During the ordering process, the user has the opportunity to continuously modify or delete the entered data. Before finalizing the submission of your order or your registration for a wine tasting, please make sure that your provided data is accurate. If you find any errors after sending the order or registration, please contact our staff by phone: +36 20 444-0173, or email: [email protected]. If a request is received after our confirmation and new data is provided, the contractual amount may also change accordingly.    

4. Prices

The prices listed on the product pages are discounted and undiscounted prices that are valid for online purchases. The prices listed include VAT (27%). The prices listed do not include shipping costs, which are determined in more detail in point    

5. Shipping

We offer free nationwide shipping via GLS Courier for purchases over 25,000 HUF, otherwise the delivery fee is 2,500 HUF. The expected delivery time is 2 working days.  

6. Payment Terms

You can choose the payment method when placing your order. You can pay for your ordered items in cash upon delivery or settle the payment through a secure online connection using the Teya payment system and the credit card types accepted by Teya.  

1. a) Accepted credit cards: Visa, MasterCard

For these cards, the issuing bank determines whether card usage on the internet is allowed. If your Electron card issuing bank has authorized card usage on the internet, you can of course pay with your card in our online store. For more information, please contact your card issuing bank!  

1. b) Payment steps

By clicking the “Pay” button, you will be directed to the Teya payment page, where you can start the transaction by entering your credit card details. After entering your card details, please verify their accuracy. The transaction will be processed in the banking processing systems. You will receive notification of the payment result via email, and you will be redirected back to the service provider’s page.    

7. Cancellation method and conditions of the order

You can modify your order until it is handed over to the courier service. In this case, please call +36 36 311-552 or send an email to [email protected]. Please provide your order number, which can be found in the confirmation email, as a reference.  

8. Right of withdrawal

In the European Union, customers have the right to return non-business ordered goods within 14 days without giving any reason and receive a full refund. The reason for the return can be anything – even if the customer simply changed their mind. In this case, please call +36 36 311-552 or write to [email protected] email address. Please refer to your order number as it appears in the confirmation email. The consumer may exercise their right of withdrawal by using the withdrawal declaration form (downloadable here) or by making an unambiguous statement to this effect. The 14-day cooling-off period starts from the receipt of the ordered goods. If the last day of the two-week period falls on a public holiday, the cooling-off period ends on the next working day. The consumer may exercise their right of withdrawal between the day of contract conclusion and the receipt of the product. In the case of written withdrawal, it is sufficient to send the withdrawal declaration within 14 days.   The company may demand compensation for any decrease in value of the product resulting from use beyond what is necessary to determine its nature, characteristics, and functioning. You cannot exercise your right of withdrawal from the contract if, after delivery, the product cannot be returned due to health and/or hygiene reasons. The cost of return shipping must be paid by the consumer.   Returns According to the regulations, the merchant must refund the purchase price of the goods within 14 days from the receipt of the notice of withdrawal, but may delay the refund if they have not yet received the goods. If you also paid for shipping costs at the time of purchase, the merchant must reimburse it in addition to the purchase price. However, if you requested a non-standard postal delivery (such as express courier service), the merchant may charge you for the cost.    

9. Complaints regarding orders and delivery

 

1. a) Complaints regarding delivery

We take full responsibility for your order until the goods are received. We will replace or make up for any faulty or damaged goods within 5 working days at our own expense. We cannot accept complaints regarding delivery after the goods have been received.

1. b) Complaint management

We welcome your complaints, feedback and comments regarding your order and delivery at the following email address: [email protected] or on the telephone number +36 36 311-552. We will investigate verbal complaints immediately and address them as necessary. If an immediate investigation is not possible, we will promptly prepare a written record of the complaint and our position on it. Copy of the protocol:

• In case of a verbally communicated complaint communicated in person, we provide the consumer with a copy of the protocol on the spot.
• In case of a verbally communicated complaint communicated via telephone or other electronic communication services, we send the consumer a copy of the protocol at the latest at the same time as our substantive response, otherwise we proceed with regard to written complaints.

  The Consumer Protection Act distinguishes between in-person and other forms of verbally communicated complaints. According to the regulation, businesses are obligated to keep a record of verbal complaints (such as those made over the phone or via Skype). We provide a verbal complaint made via telephone or electronic communication with a unique identification number. The introduction of a unique identification number helps to trace the complaint. We also provide this number to the customer. We will respond in writing and substantively to a written complaint within thirty days of its receipt and take action to ensure its disclosure (delivery to the consumer). We keep a record of the complaint and a copy of the response for five years and present it to the supervisory authorities upon their request. If we reject the consumer’s complaint, you are entitled to file a consumer complaint against us, which may be submitted to the competent Conciliation Body according to your place of residence or domicile. The Conciliation Body proceeds at the request of the consumer. The condition for the consumer to turn to the Conciliation Body is that they attempt to settle the dispute directly with the company. The direct dispute settlement may take place in person at the service provider’s customer service, by phone, or by email. It is also a requirement that the application for the Conciliation Body’s proceedings, which must be submitted to the Chairman of the Body, includes the following: the name, place of residence, and domicile of the consumer; the name and registered office or branch of the company with which the consumer is in dispute; if the consumer wishes to submit their application to the Conciliation Body whose jurisdiction is based on the place of performance of the contract, the consumer must indicate the place of performance of the contract; the consumer’s position on the current dispute, as well as the facts and evidence that support their position; the consumer’s statement that they have attempted to settle the dispute directly with the company; the consumer must also declare that they have not initiated proceedings in the disputed matter with another Conciliation Body, have not initiated a mediation procedure, or a civil lawsuit; it must state what the consumer requests and what decision they expect from the Body. finally, the consumer’s signature must appear on the application. In addition to all of the above, the application must include any documents to which the consumer refers as evidence, as well as documents that prove that the consumer has attempted to settle the dispute with the company but it remained unsuccessful. We would like to inform you that our company is obliged to cooperate with the conciliation board proceedings.   Bács-Kiskun County Conciliation Board Address: 4 Árpád krt., Kecskemét 6000 Phone numbers: (76) 501-525, (76) 501-500 Fax number: (76) 501-538 Name: Dr. Zsuzsanna Horváth Email: [email protected]   Baranya County Conciliation Board Address: 36 Majorossy Imre u., Pécs 7625 Mailing address: Pf. 109, Pécs 7602 Phone number: (72) 507-154 Fax number: (72) 507-152 Name: Dr. József Bodnár Email: [email protected]   Békés County Conciliation Board Address: 5 Penza ltp., Békéscsaba 5601 Phone numbers: (66) 324-976, 446-354, 451-775 Fax number: (66) 324-976 Name: Dr. László Bagdi Email: [email protected]; [email protected]   Borsod-Abaúj-Zemplén County Conciliation Board Address: 1 Szentpáli u., Miskolc 3525 Phone numbers: (46) 501-091, 501-870 Fax number: (46) 501-099 Name: Dr. Péter Tulipán Email: [email protected]   Budapest Conciliation Board Address: 99 Krisztina krt., Budapest 1016 Phone number: (1) 488-2131 Fax number: (1) 488-2186 Name: Dr. György Baranovszky Email: [email protected]   Csongrád County Conciliation Board Address: 8-12 Párizsi krt., Szeged 6721 Phone number: (62) 554-250/118 extension Fax number: (62) 426-149 Name: Dr. Károly Horváth Email: [email protected]   Fejér County Conciliation Board Address: Hosszúsétatér 4-6, 8000 Székesfehérvár Telephone: (22) 510-310 Fax: (22) 510-312 Contact person: Dr. József Vári Kovács Email: [email protected]; [email protected]   Győr-Moson-Sopron County Conciliation Board Address: Szent István út 10/a, 9021 Győr Telephone: (96) 520-202; 520-217 Fax: (96) 520-218 Contact person: László Horváth Email: [email protected]   Hajdú-Bihar County Conciliation Board Address: Petőfi tér 10, 4025 Debrecen Telephone: (52) 500-749 Fax: (52) 500-720 Contact person: Dr. Zsolt Hajnal Email: [email protected]   Heves County Conciliation Board Address: Faiskola út 15, 3300 Eger Mailing address: Pf. 440, 3301 Eger Telephone: (36) 416-660/105 extension Fax: (36) 323-615 Contact person: Dr. Csaba Gordos Email: [email protected]   Jász-Nagykun-Szolnok County Conciliation Board Address: Verseghy park 8, 5000 Szolnok Telephone: (56) 510-610 Fax: (56) 370-005 Contact person: Dr. Judit Lajkóné dr. Vígh Email: [email protected]   Komárom-Esztergom County Conciliation Board Address: Fő tér 36, 2800 Tatabánya Telephone: (34) 513-010 Fax: (34) 316-259 Contact person: Dr. György Rozsnyói Email: [email protected]   Nógrád County Conciliation Board Address: Alkotmány út 9/a, 3100 Salgótarján Telephone: (32) 520-860 Fax: (32) 520-862 Contact person: Dr. Erik Pongó Email: [email protected]   Pest County Conciliation Board Address: 1119 Budapest, Etele út 59-61. 2nd floor 240. Phone number: (1)-269-0703 Fax number: (1)-269-0703 Name: Dr. Károly Csanádi Email: [email protected] Website: www.panaszrendezes.hu   Somogy County Conciliation Board Address: 7400 Kaposvár, Anna utca 6. Phone number: (82) 501-000 Fax number: (82) 501-046 Name: Dr. Ferenc Novák Email: [email protected];   Szabolcs-Szatmár-Bereg County Conciliation Board Address: 4400 Nyíregyháza, Széchenyi u. 2. Phone numbers: (42) 311-544, (42) 420-180 Fax number: (42) 311-750 Name: Dr. Katalin Görömbeiné Balmaz Email: [email protected];   Tolna County Conciliation Board Address: 7100 Szekszárd, Arany J. u. 23-25. Phone number: (74) 411-661 Fax number: (74) 411-456 Name: Dr. Ferenc Gáll Email: [email protected];   Vas County Conciliation Board Address: 9700 Szombathely, Honvéd tér 2. Phone number: (94) 312-356 Fax number: (94) 316-936 Name: Dr. Zoltán Kövesdi Email: [email protected]   Veszprém County Conciliation Board Address: 8200 Veszprém, Budapest u.3. Phone number: 88/429-008 Fax number: 88/412-150 Name: Dr. Csaba Vasvári, President Email: [email protected]   Zala County Conciliation Board Address: 8900 Zalaegerszeg, Petőfi utca 24. Phone number: (92) 550-513 Fax number: (92) 550-525 Name: Dr. Sándor Molnár Email: [email protected], [email protected] Judicial procedure   If the consumer does not turn to a conciliation body or if the procedure does not lead to a result, the consumer has the possibility to turn to a court in order to settle the legal dispute.   The lawsuit must be initiated with a statement of claim, which must include the following information: the court handling the case; the names, addresses, and legal status of the parties and their representatives; the right to be enforced, presenting the facts underlying it and the evidence supporting it; the information from which the court’s jurisdiction and competence can be established; a clear request for the court’s decision (claim). The statement of claim must be accompanied by the document or its copy referred to as evidence.   Online dispute resolution platform The European Commission has created a website where consumers can register, allowing them to resolve their online purchase-related legal disputes by completing an application form, thus avoiding the court procedure. This way, consumers can enforce their rights without, for example, being prevented by distance. Hungary is also obliged to operate an online dispute resolution contact point, where at least two advisors must be available to assist the disputing parties if they have any questions regarding the procedure. In Hungary, the Budapest Conciliation Board carries out this task. The online dispute resolution platform is available at the following link: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=HU  

10. Signing and accessibility of the contract

The data sheets of purchases made on the webshop are always printed and filed at the headquarters of Tóth Ferenc Winery located at Kistályai út 40, which can be retrieved and verified afterwards.  

11. Tóth Ferenc Wine Club

For a one-time online purchase of 45,000 HUF (subject to registration), we automatically register our customers as Club Members. The Club Card is sent out/to be picked up together with the ordered wines, and its discounts and benefits can be used for the first time on the next purchase. The Club Card can only be requested by individuals over 18 years of age.   For our Club Members, we provide a 10% discount on every wine, chocolate, and self-organized event or pre-announced wine tasting available on our webshop and in our two cellars in Eger.   The discounted prices for Club Members are visible to anyone on the webshop interface, on a specific product page. However, in order to purchase products at these prices, we generate a username and password for each Club Member, which they receive via email and can use to log in and add the products to their cart with the discounted price.